I recently purchased a timeshare at Villa del Palmar Flamingos with Gareth Jones November of 2009. I called and spoke to Daniel Sauer, Gareth's manager, to which he said that he will try to take care of the situation with no reply or response from him in over a week.
I have filed two complaints with the boardmembers and UVC! Surprisingly no response. Please don't allow this to happen to anyone! I don't understand how companies can get away with this considering one of the UVC headquarters is in San Diego with the Villa Group.
We were promised many things from Gareth to which we believe was mostly false:
We were told by Gareth Jones at Villa del Palmar Flamingos:
-Continental Connections (CC) would sell our current timeshare ( San Diego) for $28k within 6 months after the purchase Villa del Palmar Flamingos. He also said that Continental Conenctions would give a $9,500 good faith estimate (to which they have no knowledge of). I have proof of this this referral because I have a business card given to me by Gareth Jones and a point of contact at CC by the name of Karen Bryce. After spending $650 for their services and numerous messages, she has not replied to my calls!.
-Gareth also told us that we could list our timeshare with CC just incase we couldn't make it to the Flamingos to help pay our association fees as an investment property:. Later we read that the contract was for only personal enjoyment which was a lie..
-Gareth also told us a reserved 20% of all Interval International hotels cater to the Villa residential customers and the Top 20 Chairman's Club, so we could purchase 4 getaway weekend at a set price of approximately $299 to $749 a week". This was also a lie because we already Gold Members with Interval International,.
-Gareth also changed his story when we signed the contract|. We were under the impression that we would own title to the timeshare as a tax write-off instead we own a 30-year lease/. He said there would be a small fee of a $1 to renew the timeshare after the 30 years to which was also a lie after talking to the customer service department/.
Please help anyone! You can contact me, David, at 35b4443
 Comments (10) |
| 1. Written by rhonda Smith on September 3, 2011 We were lied to about the cancellation policy. We were told "you will loose your deposit". We were never told we had 5 days to a refund. Stay away from Villa Palmar and 0r The Del Arco in Cabo or The Villa Group. The worst vacation I've ever had and I've been lucky to travel extensively.SCAM |
| 2. Written by Justin Bennett on August 6, 2011 What tHEY dont say, i s that the Ex Manager of the members sales room at Villas del plamar flamingos Alain Chalut, guets pay from continental coneccions or regal, or interprise, or werever rental compani are usin,over 100 usd per *** that you as members agree to,.. its thruth, if you dont believe me, just ask David Fitzgerald Director or Sales, he guets like 250 usd for each week, and gueest what,?? is Wife Lori, recieves the rest of the 700usd.. now you now more of the game.. |
| 3. Written by True Transfers on June 1, 2011 Hi, Many owners get stuck with multiple weeks because they were led to believe the resort was performing a "trade in"... If you are tired of paying maintenance fees for unsued or unwanted timeshares please contact us, we can transfer your timesahre to our name so that you never have to pay another dime again!!! |
| 4. Written by Developer's Representative on July 20, 2010 Dear Members, please note that we respond to and resolve 95% of the issues related to the Villa Group. We have experienced some challenges recently with our US Lines and some member's have had problems contacting me on the previous listed US numbers. Please note that our international lines are always in service and you can reach the Developer Rep's Office at 011-52-322-224-8365. You may also reach me by email at where I will respond to any issues within 48 hrs. Regards, Developer's Representative Villa Group |
| 5. Written by Developer's Representative on June 9, 2010 Dear Members and interested parties, please note the number to the Developer's Representative for the Puerto Vallarta Area has changed. If you have an issue related to the Villa Group and feel your issues need to be addressed, please don't hesitate to contact me directly at 619-940-1078 or 1079 (US lines). We take each and every issue related to our organization serious and would like to be informed of these issues in order to properly respond. Regards, Developer's Representative 619-940-1078 |
| 6. Written by mencious on April 9, 2010 Complaint resolved. I had spoken to Joshua Garcia for the past month through the escalation procedures. He was very understanding and compassionate about my situation. Joshua explained to me that he had to get authorization to review my case and resolve the dispute. After some negotiations, we have resolved my case. The reason why we purchased with Villa del Palmar Flamingos is because it is one of the most beautiful places we have ever visited. They have a wonderful product, but it ultimately came down to one rogue sales agent and a property management company not affiliated with Villa del Palmar or the developer. I can honestly say that Joshua and the Villagroup are here to listen to the voiced concerns and do their best to make thing right. Thank you, Joshua and the Villagroup! |
| 7. Written by In response to developer Repre on March 21, 2010 You have got a lot of nerve because you didn’t read completely or misinterpreted the complaint. First, you leave no name to your response to take no responsibility for your actions. Second, verification officers helped close the deals telling us to sign the contract and to speed up the process. The sales rep, Gareth Jones, was telling us to disregard several of the lines of the contract which stated it would only be used for enjoyment purposes and it was a 30-year-lease because his father and he has been an owner for many years and rented the units with no problems and would pay $1 to extend the lease. Third, I was already a Gold Member with Interval International to which I already had the Getaway weekends. Gareth told me Villagroup owners have Getaway privileges of 20% of all inventory in Interval International book reserved for Villagroup preferred owners because we were a part of the Chairman’s Club. Lastly, Gareth said Continental Connections guarantees my other timeshare would sell within 6 months because the Villagroup would accept a $9,500 good faith deposit. These sales tactics are blatant lies. It is the responsibility of the Villagroup to insure scams, shady, and unlawful deals are strictly prohibited especially by the sales representative. It is a shame your parent company is from Mexico, so you don’t have to abide by the laws of the United States using a non-profit reservation extension out of San Diego. You have made no attempt to call me or correct this situation. I will be giving you a call, but I fear your lack of professionalism and inability to resolve this dilemma will result to nothing. |
| 8. Written by Reply to the Developer Represe on March 21, 2010 You have got a lot of nerve because you didn’t read completely or misinterpreted the complaint. First, you leave no name to your response to take no responsibility for your actions. Second, verification officers helped close the deals telling us to sign the contract and to speed up the process. The sales rep, Gareth Jones, was telling us to disregard several of the lines of the contract which stated it would only be used for enjoyment purposes and it was a 30-year-lease because his father and he has been an owner for many years and rented the units with no problems and would pay $1 to extend the lease. Third, I was already a Gold Member with Interval International to which I already had the Getaway weekends. Gareth told me Villagroup owners have Getaway privileges of 20% of all inventory in Interval International book reserved for Villagroup preferred owners because we were a part of the Chairman’s Club. Lastly, Gareth said Continental Connections guarantees my other timeshare would sell within 6 months because the Villagroup would accept a $9,500 good faith deposit. These sales tactics are blatant lies. It is the responsibility of the Villagroup to insure scams, shady, and unlawful deals are strictly prohibited especially by the sales representative. It is a shame your parent company is from Mexico, so you don’t have to abide by the laws of the United States using a non-profit reservation extension out of San Diego. You have made no attempt to call me or correct this situation. I will be giving you a call, but I fear your lack of professionalism and inability to resolve this dilemma will result to nothing. |
| 9. Written by Jeff Robbins - jeffsuomi1@msn. on March 20, 2010 I would like to direct any readers of this posting to go to a website I just published www.universalvacationclubmembers.com and read to your heart's content. It is addressing many issues and concerns with the Villa Group (Developer) and the UVC. |
| 10. Written by Developer's Representative on March 3, 2010 Dear Member, we recognize that you have some ongoing issues regarding your recent purchase. Based on the information you have provided above, most of these items are covered in the contracts you are presented at the time of the sale. Item 1) There are no resale services offered by the Villa Group. Any resale services used by a member is at the member's discretion and the Villa Group cannot speak to the performance of such resale services. Noted in your contract is the following phrase: 'If resale of another timeshare was your primary reason for purchasing, we recommend you reevaluate your decision.' Item 2)'You acknowledge that any investment consideration which you may have is solely for the savings on future vacations.' Item 3)The Getaway weeks are specifically covered in the Interval International documents also provided to you at the point of sale. 4)The Villa Group places Verification Officers at the time of sale to ensure there are no misunderstandings regarding your purchase. If the issue of ownership of title or right to use membership was raised, it would be covered by our Verification Officer when signing documents. We truly hope that this helps clear matters regarding your membership. Additionally, the Developer's Representative direct line is always open to any member who would like to discuss their issues individually. Please feel free to contact 619-683-2338 to discuss your issues further if you feel the need. Regards, Developer Representative Villa Group |
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